Privacy Policy

Last updated: December 2024

At AnswerManiac ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and platform (collectively, the "Service").

Table of Contents

1. Information We Collect

1.1 Information You Provide

  • Account Information: Name, email address, password, and other registration details
  • Profile Information: Company name, job title, and other professional information
  • Payment Information: Billing address, payment card details (processed securely through third-party payment processors)
  • Content: Keywords, domains, URLs, and other data you input into our Service
  • Communications: Messages, feedback, and other communications you send to us

1.2 Information Automatically Collected

  • Usage Data: Pages visited, features used, time spent, and other usage patterns
  • Device Information: IP address, browser type, operating system, device identifiers
  • Log Data: Access times, error logs, and other system information
  • Cookies and Tracking: See Section 6 for details

1.3 Information from Third Parties

  • Google Services: If you connect your Google Analytics or Search Console accounts, we access data as authorized by you
  • Social Media: If you connect social media accounts, we may receive profile information
  • Service Providers: We may receive information from analytics and service providers

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, maintain, and improve our Service
  • To process transactions and manage your account
  • To send you service-related communications and updates
  • To respond to your inquiries and provide customer support
  • To analyze usage patterns and improve user experience
  • To detect, prevent, and address technical issues and security threats
  • To comply with legal obligations and enforce our terms
  • To send marketing communications (with your consent, where required)
  • To personalize your experience and provide relevant content

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf, such as:

  • Cloud hosting and infrastructure providers
  • Payment processors
  • Email service providers
  • Analytics and monitoring services
  • Customer support platforms

3.2 Legal Requirements

We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

3.4 With Your Consent

We may share information with your explicit consent or at your direction.

4. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of data in transit (SSL/TLS) and at rest
  • Secure authentication and access controls
  • Regular security assessments and updates
  • Limited access to personal information on a need-to-know basis
  • Secure data centers and infrastructure

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a portable format
  • Opt-Out: Opt out of marketing communications and certain data processing
  • Objection: Object to processing of your personal information
  • Restriction: Request restriction of processing

To exercise these rights, please contact us at privacy@answermaniac.ai.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. Types of cookies we use:

  • Essential Cookies: Required for the Service to function properly
  • Analytics Cookies: Help us understand how visitors use our Service
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Service.

7. Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Third-party services we use include:

  • Google Analytics and Google Search Console (when connected)
  • Payment processors (Stripe, PayPal, etc.)
  • Cloud hosting providers
  • Email service providers
  • Analytics and monitoring tools

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal, regulatory, or legitimate business purposes.

9. Children's Privacy

Our Service is not intended for children under the age of 13 (or 16 in the EU). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your information is protected in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@answermaniac.ai

General Support: support@answermaniac.ai

Address: AnswerManiac, [Your Business Address]

This Privacy Policy is effective as of December 2024.